i3 Business Solutions is a managed service provider and IT support company in Grand Rapids, MI.

Dealing with I3 has been wonderful.  Phone is answered right away, all the time.  No voicemail to leave a message.  Problem is always assigned a ticket promptly and taken care and worked on right away. I think this was a good move.

I am very satisfied with i3 and say, ‘Keep up the good work.’  I did ask Mike the question recently, ‘Does Brian A. ever get flustered?’

Mike replied, ‘No, he’s pretty level, steady, not too excitable.’

I then replied, ‘You know who he reminds me of?  Who’s ...Read More

i3 Business Solutions has always given an experience that has exceeded plain customer service by taking it to more of a personal level. To me that is the most important part of our business relationship. They truly want our experience to be positive and to solve the problem. No company is 100% perfect. ...Read More

I am a clinic manager at Retina Specialists of Michigan and we have been partnered with i3 for a good 8 years now.
They have been really integral with helping us transition to the next phase of healthcare. As you may know, healthcare is changing all the time and we have had to really transition ...Read More

Recently, we moved to our new facility. i3’s technical team was flawless. Even though I did worry about the details, I really didn’t have to. It was covered by Team i3.

I have worked with i3 for so long that I feel spoiled because we can be certain that they’ll follow up on all concerns. ...Read More

As our company continues to grow and evolve, we have experienced some employee turnover.  It is extremely comforting to know that I can trust i3 Business Solutions to provide a high level of ‘real time’ security, as employees are exiting the team.  Equally, it’s extremely valuable to me that ...Read More

I’ve been very impressed with the Support Center as a whole. Tickets are handled very well and I’ve had no issues. Everyone is helpful, but David and Greg are great. It’s nice knowing that they have my back and are available to help.

We were facing a forced, fast move, and it had to be accomplished in a timely manner. It was a smooth transition, remarkable, to say the least.

We don’t expect technology to be perfect, but it’s about getting it corrected in a timely fashion. That’s where I’ve been so impressed with i3’s ability to address any kind of issues that we have in a timely and professional manner.

The service has been fantastic - just what we ...Read More

In 2009, our medical practice had one physician and basic IT needs.  We were frustrated with the service we had.  i3 came to the rescue and helped us navigate through the process of setting up our office functions and integrating our complicated machines. In 2015, our medical practice of 4 physicians ...Read More

With the help of i3 Business Solutions, it went as seamlessly as you could possibly hope for. i3 has been instrumental in the design and implementation of our IT infrastructure since the very beginning. From introducing us to corporate email to the realization of our state-of-the-art data center, ...Read More

For over a decade, i3 has been a trusted advisor, partner, provider and extension of the B-Y Team. i3 is the Swiss Army knife of IT business solution providers.