| IT complexity: "Tony Picardi, a boffin at IDC, yet another big research firm, comes up with perhaps the most frightening number. When he polled a sample of firms 15 years ago, they were spending 75% of their IT budget on new hardware and software and 25% on fixing the systems that they already had; now that ratio has been reversed´┐Ż70-80% of IT spending goes on fixing things rather than buying new systems. According to Mr Picardi, this suggests that this year alone IT complexity will cost firms worldwide some $750 billion. Even this, however, does not account for the burden on consumers, whether measured in the cost of call-centres and help desks, in the amount of gadgets and features never used because they are so byzantine, or in sheer frustration."

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