Back in 1992, several IBM Systems Engineers left the Grand Rapids IBM office and started fledgling companies to support IBM customers in West Michigan - 21st Century Computer Specialists and SilverLake Resourses.  These businesses were an extension of IBM’s strategy to move marketing and technical support to a partnership model.  21st Century focused on IBM Mainframe and services while SilverLake focused on IBM Midrange and ERP applications.

These two firms merged in 2004 to create i3 Business Solutions, LLC.   The owners, Mike Ritsema and Kathy Labozzetta , as well as several other  employees, are former IBMers.   Although, predisposed to IBM equipment, over the last 18 years i3 has worked with the equipment, software and services of many other manufacturers and providers.  We still wear our association with IBM proudly and credit our ‘enterprise class’ best practices with our heritage found in IBM’s process excellence.

We lead with IBM equipment because we believe it provides the best value for our customers.   Our customers want dependable technology they can trust.  IBM technology is solid and their research and development is world class.  Product training is required, available, and thorough.  When one of our younger technicians (not so colored blue as the ex-IBMers) was asked why he proposes IBM equipment, he didn’t have to think about it.  He quickly replied, “The support.  Other suppliers sell comparable equipment, at prices that may sometimes be less. But, when there is a problem, I would rather deal with IBM than any other firm.”

At i3 Business Solutions, we deliver ‘enterprise class’ solutions to small and medium organizations.  IBM servers and technology are a two decade foundation to our customer service and technology excellence.


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Published with permission from TechAdvisory.org. Source.