Managed IT

What our Managed IT Services Provide

  • 10 to 150 end user support
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  • Cybersecurity software solutions
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  • Helpdesk IT support center
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  • Proactive patching and updating
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  • On-site support and maintenance visits
  • Network performance monitoring
  • Network architecture and design
  • Compliance-driven best practices
  • Strategic technology planning
  • vCIO services and roadmap planning
  • Technology Advisors focused on client success

Reliability Managed IT

monitoring

Network Monitoring and Cybersecurity

We’re actively monitoring your network protection with dedicated security specialists. When a system fails, we’re proactively responding.

monitoring

Help Desk & Support Center

Our Grand Rapids-based support center provides 24x7 support. Ongoing triage allows us to constantly remediate all levels of network support by phone, email, or chat. Our support team is readily available to escalate desktop operating systems, on-premise and virtual alters, with a wide variety of applications.

monitoring

Advanced Cybersecurity

Mitigating IT vulnerabilities by governing and automating policies, email security, firewall management, EDR, SIEM, training and education - security is our top priority to protect your business from the latest threats.

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Proactive IT Management

Our services are represented by Business Technology Advisors focused on client success, working in tandem with on-site technicians, complemented by experienced vCIO expertise for project consultations.

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Continuity and Client-Partnerships

Detailed documentation, backups and disaster recovery solutions are critical to mitigating technology risk and unexpected system failures. We pride ourselves on tailoring agreements and communication that supports C-level management teams, owners, and IT directors while aligning business goals with industry best practices.

Servers
Managed

Workstations Managed

+

People
Supported

Awesome
people at i3

min

Average first
response time

min

Emergency
response priority 1s

Contact Us Today!

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