We’ll worry about technology – you can focus on your business
If there’s one certainty in IT, it’s things are uncertain. When computers crash, internet goes down, or software doesn't operate, response and remediation can be critical to your operation. Consider i3 as a total care managed service provider.
ReliabilITy Manages IT Services in Grand Rapids MI
i3’s Managed IT services take computer support and network management to a higher level. With i3 ReliabilITy, we're monitoring your network, installing updates, and taking a proactive approach to reduce risk and prevent problems from happening in the first place.
Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, allowing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing properly, and more. We’ll catch (and fix) the small issues before they become larger problems – in many cases before you’re even aware that there’s an issue.
A complete suite of fully-managed IT services
We’re here to help you take the hassle out of IT management, so you can focus on your business. Our offerings include:
Network monitoring & care
We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realized there’s an issue.
Our Grand Rapids-based support center provides 24x7x365 support, whenever you need it. i3's certified technicians can be contacted via phone, email or web-based chat, and are readily available to provide fast, professional support for a variety of software applications.
Our data backup and continuity solution ensures that critical information is secure, backed up, and accessible whenever you need it. When it comes to a network failure or a complete disaster – you’ll never have to worry about data loss again.
Custom project work
We also offer a variety of custom projects designed to help optimize your IT infrastructure – including software installations, migrations, setups and configurations, and more. Whether it's a simple server installation, cloud migration, or complex engineering project, our teams can be deployed after business hours or over the weekend; eliminating downtime at your office.
Guilty by proven results
Hear what a few of our clients have to say about us
Dealing with I3 has been wonderful. Phone is answered right away, all the time. No voicemail to leave a message. Problem is always assigned a ticket promptly and taken care and worked on right away. I think this was a good move.
Jodi Van Haren
Advantage Mechanical Refrigeration
I am very satisfied with i3 and say, ‘Keep up the good work.’ I did ask Mike the question recently, ‘Does Brian A. ever get flustered?’
Mike replied, ‘No, he’s pretty level, steady, not too excitable.’
I then replied, ‘You know who he reminds me of? Who’s ...Read More
Vice President - Operations
i3 Business Solutions has always given an experience that has exceeded plain customer service by taking it to more of a personal level. To me that is the most important part of our business relationship. They truly want our experience to be positive and to solve the problem. No company is 100% perfect. ...Read More
Sr. Director of Operations
United Methodist Foundation of Michigan
I am a clinic manager at Retina Specialists of Michigan and we have been partnered with i3 for a good 8 years now.
They have been really integral with helping us transition to the next phase of healthcare. As you may know, healthcare is changing all the time and we have had to really transition ...Read More
Retina Specialists of Michigan
Recently, we moved to our new facility. i3’s technical team was flawless. Even though I did worry about the details, I really didn’t have to. It was covered by Team i3.
I have worked with i3 for so long that I feel spoiled because we can be certain that they’ll follow up on all concerns. ...Read More
Vice President - Finance
As our company continues to grow and evolve, we have experienced some employee turnover. It is extremely comforting to know that I can trust i3 Business Solutions to provide a high level of ‘real time’ security, as employees are exiting the team. Equally, it’s extremely valuable to me that ...Read More
Columbo's Floors To Go, Inc.
Bulman Products, Inc.
We were facing a forced, fast move, and it had to be accomplished in a timely manner. It was a smooth transition, remarkable, to say the least.
Director of Communications
We don’t expect technology to be perfect, but it’s about getting it corrected in a timely fashion. That’s where I’ve been so impressed with i3’s ability to address any kind of issues that we have in a timely and professional manner.
The service has been fantastic - just what we ...Read More
Home Builders Association of Greater Grand Rapids
In 2009, our medical practice had one physician and basic IT needs. We were frustrated with the service we had. i3 came to the rescue and helped us navigate through the process of setting up our office functions and integrating our complicated machines. In 2015, our medical practice of 4 physicians ...Read More
Retina Specialists of Michigan
With the help of i3 Business Solutions, it went as seamlessly as you could possibly hope for. i3 has been instrumental in the design and implementation of our IT infrastructure since the very beginning. From introducing us to corporate email to the realization of our state-ofthe-art data center, ...Read More
Information Services Manager
For over a decade, i3 has been a trusted advisor, partner, provider and extension of the B-Y Team. i3 is the Swiss Army knife of IT business solution providers.
Information Systems Operations Manager
It’s given us a 24/7 system that has greatly enhanced productivity,” Fisher said. “It has self-service aspects for all the students, staff and faculty. And now we’re giving it lots of functionality.
i3 Business Solutions consistently proves itself to be the right partner. They’ve ...Read More
Grand Valley State University