i3’s co-managed solutions are built to work with your internal team, by extending resources and supplementing responsibilities. When it comes to managing large environments, we provide a line of accountability and best practices, with a focus on security products, standardization, and tackling project objectives.
Server and Project Resources
Our Grand Rapids, Michigan-based support center and NOC team provides 24/7 support based on your server environment and production demands, with vCIO and project engineering resources supporting your internal team.
Proactive BTA & vCIO Client Management
Our services are represented by our Business Technology Advisors and depending on the size of your environment, a vCIO. Our BTAs and vCIOs are focused on client success, working in tandem with on-site technicians, complemented by experienced vCIO expertise for project consultation.
Network Management for Productivity
We’re actively monitoring your network protection focusing on optimizing rules, switching, WIFI coverage, to eliminate downtime and increase productivity. When a system fails, we’re proactively responding.
Continuity and Client Partnerships
Detailed documentation, backups and disaster recovery solutions are critical to mitigating technology risk and unexpected system failures. i3 is deploying industry-leading solutions in full transparency with our clients, that are geared to alleviate time-consuming tasks.
Awesome people at i3
Average first response time
Emergency response priority 1s
Support Center Team Lead
Service Delivery Manager
Client Onboarding Manager
Mitigating IT vulnerabilities through policy, procedures, network architecture, and layering technology software solutions. Whether it’s governing and automating policies, email security, firewall management, EDR, SEM, or training and education - security is our top priority to protect your business from the latest threats.
Proactive IT Management
Our services are represented by Business Technology Advisors focused on client success. Working in tandem with on-site technicians, complemented by experienced vCIO expertise for project consultation. i3’s Reliability IT support is tailored to your environment, geared toward standardization, and led by your business objectives.