Outsourcing to an IT firm was a HUGE transition for us, both financially and also in terms of how we approach technology. This was a big adjustment to wrap our minds around. The toughest challenge there was for ME, to “let go” of the management of technology. In hindsight, now that I have let go, I think there is something to be said for the TRUST that i3 was able to earn from me, throughout that process. As a result, it’s now really valuable to me that we’ve been able to move from a REACTIVE state to a PROACTIVE one.

i3 does a great job in listening to feedback from their customers. I think it’s this “people” factor that makes the difference for me. I feel a personal relationship with everyone I deal with on a regular basis, from the top down.